An exciting opportunity has arisen for a Customer Service Advisor to join our friendly award winning team in Burton. This role will suit an individual who has the ability to work as part of a team in a busy environment providing excellent customer service and administrative support for Marston’s Pubs and Bars.

The role:

• Working closely with all internal and external customer with regards to ordering and delivery process, pricing and general queries via telephone and email
• Order taking and SAP input
• Identifying and implementing upselling and telemarketing opportunities
• Credit control and general administration

The ideal candidate will have:

• A commitment to achieving and maintaining exemplary quality standards
• A desire to sell and the confidence to do so
• A friendly, outgoing and confident manner with excellent telephone skills
• The ability to prioritise tasks and to progress a number of queries simultaneously
• The ability to work well under pressure and keep to deadlines
• Intermediate IT and system skills. Experience of using SAP would be beneficial
• The ability to work under their own initiative

Benefits:

• 25 days annual leave plus bank holidays with the ability to buy and sell holiday • 20% off in Marston’s pubs and accommodation through our Privilege Card • Marston’s Rewards Programme (discounts with major retailers) • Company Contributory Pension Scheme