Customer Service Advisor

Contract Type: Fixed Term Contract (12 months)

Salary: £18,525

Location: Manchester City Centre (Church Gate House)

Hours: Monday – Friday (NO WEEKENDS)

We’re currently recruiting for Full Time Customer Service Advisors within our Manchester City Centre contact centre.

Capita plc is the UK’s leading provider of business process management and professional support services. Our Churchgate House office provides contact centre support for a well-known UK financial institution.

Job title:

Customer Service Advisor

Job Description:

The contact centre you will work in is a warm and friendly environment with great social aspects.

Our Customer Service Advisors work in small teams receiving full training as well as ongoing support and development.

Our typical opening hours are 8am – 6pm from Mondays to Fridays 37.5 hours per week.

We want to attract and retain the best people we can and help them grow with us which is why our aim is for Capita to be an exceptional place to work. We’re constantly striving to ensure that our people are proud and happy to work here.

What you’ll be doing:

The job primarily involves answering to letters, emails and calls from policyholders, financial advisors and other professionals who require information about our client’s policies. Where needed, you could also be completing administration work.

In a typical day you will be providing general information about a broad range of financial products, checking the status of claims and resolving complaints. Some of the callers may be unsure of the information they require and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.

What we’re looking for:

• A very good understanding of customer service
• At least a basic level of maths and English
• Excellent communication skills.
• Hard working, excellent time keeping and reliability.
• Experience working in an Administrative role

What’s in it for you?

• A competitive salary of £18,525
• Fantastic training programme lasting 6-8 weeks (full time)
• 23 days’ holiday (pro rata) plus public holidays
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Further to this you will have access to an amazing benefits package including:

• 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• Discounted Dining Cards offering up to 50% off food
• Discounted at home fitness plans and gym memberships
• Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more through Capita’s “Perks at work scheme.”
• Exclusive colleague offers on Mobile phone contracts

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.