Capita is the UK’s leading provider of business process management and integrated professional support service solutions. We support client with expertise from across our business - in customer and property management, software and hardware, back and front office operations, recruitment and training - working together to provide a seamless, multidisciplinary solution.

Position: Customer Service Advisor

Location: Darwen - Initially working from home but there will be a requirement to return to the office in Darwen in the near future.

Job Type: Full Time

Contract: Permanent

Hours: 37.5 Hours per week. Rota Hours between 08:30 & 18:30 Monday to Friday plus some Saturdays 8:30 - 13:00

All candidates must be able to fully commit to 9 weeks full time training programme.

Start date- 6th December 2021

Salary: £18525 per annum

Benefits:

23 Days holiday plus bank holidays, Pension Scheme, Staff discounts at major retailers, Corporate Eye Care Voucher, Cycle to Work Scheme, Dental Plan, 02 Mobile Phone Discounts, RAC Breakdown discount.

Here at TVL we handle sensitive information, therefore, there is a requirement to complete Capita vetting, prior to joining the business, which will include a criminal records check & a financial probity check.

Job title:

Customer Service Advisor

Job Description:

The Customer Service Advisor will take incoming calls from TV Licensing customers with varied requests from setting up a new licence or advising us of a change of address to asking questions regarding our policies and regulations.

You will responsible for accurately capturing data and entering it on to the relevant systems to ensure customer licence details are kept up-to-date and providing a quality service to achieve first time resolution while promoting the legal requirements for a TV Licence.

About You:

You will need to have excellent communication, listening and questioning skills, be customer focused, computer literate with the ability to work under pressure while meeting agreed targets.

Previous Contact Centre experience would be an advantage and experience within a Customer Service role is essential. We also welcome applications from Welsh Language speakers of all levels.

You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, Retail Worker, etc.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependent on your length of service). You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita.

You’ll be joining a network of some of the most experienced, innovative, and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It’s important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our employees and customers safe during this time