Supports customer service activities and initiatives for a limited number of products, services or clients.

Job title:

Customer Service Advisor

Job Description:

Working as a Total Service Advisor role within Capita you will be required to work across both our contact centre teams and administration teams. You will initially be based within the telephony-based team.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

In return to your commitment and hard work we offer an annual salary of £19,760. The role will be offered as a 12-month fixed term contract.

Hours: 40 Hours a week between Monday - Friday - 8am - 6pm.

Home based at present due to COVID19, however training will be office based at our office in Skypark.

What you will do:

• Answer inbound calls from customers
• Complete administration work from the call within service standards
• Process customer correspondence in line with documented procedures
• Ensure customer records are accurately maintained
• Communicate effectively both verbally and in writing
• Achieve targets to maintain productivity, quality and contractual service level agreements
• Manage own workload effectively and prioritise accordingly to meet targets
• Accurately complete any quality/productivity documentation required

What we are looking for:

• Previous experience in a customer service role
• A genuine passion for helping people
• Confident communicator with a professional and friendly manner
• Excellent listening skills and an ability to problem solve
• A fast learner with an attention to detail
• The ability to work under pressure and prioritise workload
• Someone who is punctual and reliable

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services

Notes

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 6 years of reference checks.

What’s in it for you?

• A competitive basic salary of £19,760.
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are looking to start interviews in September with the right candidate starting the role in early November.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything