Becoming a Customer Service Advisor with Capita Local Government

Working hours: Customer Service Centre is open between the hours of 8.00 and 18.00 Monday – Friday.  There are various shift patterns to cover these times

Salary: £18,525 per annum

Location: Durban House, Durban Road, Bognor Regis, West Sussex

Job title:

Customer Service Advisor

Job Description:

What you’ll be doing:

You provide a front line multi-channel enquiry and information capture service to the general public and internal clients, across multiple different council services.

• Deal with customer enquiries in a professional manner using multiple forms of media i.e. e-mail, telephone (majority of work) and letter and across various services.
• To ensure personal targets are met including call quality and productivity.
• To promote a positive and professional image of Capita and WSCC at all times adhering to Company policy procedures and standards.
• Collect good and bad customer journeys to ensure service delivery is continuously developed and improved.
• Deliver high levels of customer service to local citizens and all clients.  Ensuring the customer is at the heart of all decisions made.
• Actively promote service excellence and continuous improvement.

What we’re looking for:

• Team working – ability to work in a team environment, be able to recognise his or her own role, and impact on the team, as a team member.
• Communication – good levels of written and oral communication.
• Ability to use relevant technologies including Social Media.
• Influencing – follows logical sequences in discussions and be able to put forward suggestions or points in a convincing manner.
• Decision making – considers all pertinent facts and makes consistent decisions in a timely manner.
• Treats people as individuals and deals with their enquiry accordingly.
• To view training as an enabler to develop within the customer service advisor role.
• Ability to identify continuous improvement ideas.

About Capita Local Government

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

• A competitive basic salary
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact Sophie Bennett (Sophie.clarke3@capita.com)

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Bognor Regis

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent