Job title:

Job Description:

The key aspects of the role are:

• To provide efficient and effective customer service to all customers who are contacting Customer Services by a personal visit to reception and customer by e-mail, in writing or by telephone
• To conduct customer appointments regarding complex customer enquiries, particularly for Revenues and Benefits
• To ensure that records, computer systems and information are updated and maintained accurately
• To work towards meeting performance targets and quality assurance requirements for the Customer Services Team
• We are looking for someone who enjoys talking to a variety of people with a passion for customer service.

Previous experience within a Customer Service environment is desirable, however full training will be provided.

Key Skills

• Excellent listening skills
• Ability to communicate effectively
• Clear speaking voice
• The ability to work under pressure
• Good keyboard skills
• The ability to work under own initiative within a team based environment
• To be educated to a good standard

Please note all successful candidates will be subject to a criminal records check and financial probability check.

If you think you have what it takes to become a Customer Services Advisor at Capita, please submit a covering letter with your application explaining why you think you fit the criteria, what you would bring to the team and why you would like to work for Capita.

Capita welcome applications from disabled people and are a Two Tick employer.

Location:

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Time Type:

Contract Type: