About the Role​​​​​​​

As a Customer Service Advisor youll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether thats saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do whats right.

About You

Being part of the team isnt about being a whizz in financial services, or about having lots of customer service experience. Instead, its about:

• Being great with people, and being able to talk to our members.
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Understanding why its important to celebrate different people with different skills, experiences, and opinions.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Having the ambition to become a leading expert on our products and services.

About our Branch Network

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About Us

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.

Ready to apply?

Great with people? Then we think it would be great to meet you. The apply ...