Job Title: Customer Service Advisor

Start date: 2nd May 2022

Contract; Permanent

Location: Homebased

Salary: £13520.68 + performance bonus + overtime at 1.5 times your hourly rate available in peak times.

Shift/Hours: 25 hours per week.

Working - 17:00 - 22:00, 5 days out of 7

Are you looking for an exciting and rewarding customer-driven role? Do you want to work for a company that values hard work and drives innovation?

Then this could be the dream role for you!

Capita in partnership with Samsung are looking for individuals to join their mobile department, who are dynamic and enthusiastic, who puts the customer first and aims for a first time resolve, first time every time.

To get you to where you need to be, you will be trained in every aspect of the customer experience, ensuring their journey with is both enjoyable and positive.

Job title:

Customer Service Advisor Samsung

Job Description:

What you’ll be doing: 

• handling customer queries and delivering high quality service throughout 

• using your product knowledge to proactively find answers and solve problems 

• working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets 

• giving administrative support to ensure all queries are correctly logged and updated in line with our processes 

• adhering to data protection and confidentiality laws 

What we’re looking for: 

• someone who works well independently and takes ownership of customer issues 

• a drive to solve problems and help people 

• a clear, confident communicator, even when faced with challenges 

• someone who gets on well with others, and understands how to approach different customer interactions 

• an understanding or ability to learn about the different processes within a contact centre environment 

• a great listener with attention to detail, who can demonstrate empathy and patience 

• A quiet and private place for you to work at home with a strong WiFi signal

About Capita Experience  

At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities. 

What’s in it for you? 

• A competitive salary  
• Opportunity to earn up to £1200 a year which is performance related
• Overtime paid at time and half in peak periods (Feb & March)​​
• After 6 months service you could be eligible for a new state of the art mobile phone complete with ear buds, fully funded by Samsung.

• 22 days’ holiday (rising to 27) with the opportunity to buy extra leave  

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice  

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more 

• Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology  

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

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You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. 

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.