Technical Customer Service Advisor Plusnet

Salary: £20,904 plus Bonus

Contract Type: Full time - Permanent - 40 hours a week

Free Broadband, and 20% discount on Handsets and 30% discount on Sims for up to 5 Family and Friends when joining EE.

Office based at our Claypit Lane site in Leeds

Start Date: 11th April & 2nd May 2022

Capita is an equal opportunity and disability confident employer.

We are looking for Technical Customer Service Advisors to work in our Leeds office. If you’re the type of person who loves to make a lasting impression, helping customers with a range of technical queries - this could be the role for you!

Job title:

Customer Service Advisor Plusnet

Job Description:

What will you deliver?: 

• handling customer queries and delivering high quality service throughout 
• using your technical product knowledge and our state of the art trouble shooting system 'Albert' to proactively find answers and solve problems 
• working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets 
• giving administrative support to ensure all queries are correctly logged and updated in line with our processes 
• adhering to data protection and confidentiality laws 

What can we offer you ? 

In this role, you would have the opportunity to add real value from the outset .

We have ambitious plans for the future, we’ll give you opportunities to learn and develop, with team leaders and managers there to help support and drive your progression forward in the direction you want to go, at a pace that suits you.

Also, on offer is a salary of £20,904 plus bonus and benefits package, including:

• All Plusnet colleagues are offered Free Broadband, and 20% discount on Handsets and 30% discount on Sims for up to 5 Family and Friends when joining EE.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice  

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more 
• Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology  

Who are we looking for?  

• someone who works well independently and takes ownership of customer issues who can demonstrate empathy and patience
• a clear, confident communicator, who can demonstrate empathy and patience even when faced with challenges 
• an understanding or ability to learn about the different processes within a contact centre environment 

Who are we?

At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities. 

What will happen next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site. 

Equal Opportunities 

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.