Customer Service / Casualty Claims– Hybrid working  - Maxim Business park

Salary:

• For 40 hours - £22,500 - £26,800 depending on experience

• For 37.5 hours - £21,100 - £25,100 depending on experience

• For 35 hours - £19,700 - £23,500 depending on experience

Are You Someone Who

• Enjoys a challenge where no two days are the same.

• Likes to deal directly with customers on the phone listening and fact finding.

• Enjoys negotiating with people and making decisions based on facts, as well as challenging the status quo.

• Is quick to adjust your work priorities to meet changing demands.

• Is collaborative with colleagues.

If you answer yes to all of these, we would love to meet you.

As a Claims Advisor within our market leading Casualty Claims division, you will settle insurance claims with maximum efficiency and minimum fuss. You'll relish getting to the bottom of things. Only through meticulously checking facts and asking questions will you be able to weigh up information and make accurate decisions about the claim.

You will talk and listen calmly to our customers, brokers and claimant solicitors, knowing just the right questions to ask to obtain relevant information to assist you in processing the claim. You'll enjoy taking personal responsibility for your own workload, continually reorganising and prioritising to ensure our customers get the best service possible.

Skills and experience we’re looking for:

• Minimum of 5 GCSE’s at grade A to C (Grades 4 – 9 from 2017) with two of those being in Maths and English.

• Excellent communication both written and oral together with questioning skills

• Able to deliver superb customer service

• No previous claims or insurance experience is required as full training will be provided.

• Quick learner who's not afraid of a challenge

What you’ll get for this role:

• Starting salary (depending on skills, experience, and qualifications):

• For 40 hours per week £22,500 - £26,800,

• For 37.5 hours per week £21,100 - £25,100, and

• For 35 hours per week £19,700 - £23,500

• Part time working patterns and flexible working options can also be considered

• Career Progression Model

• Hybrid working model – mix of working from home and in the office. Office based at Maxim Business Park.

• Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year