Customer Service Advisor – Full Time Position (35hrs a week) - 0000GCAD
 
17785 + company funded Employee Assistance Programme and 10% core pension contributions plus an annual discretionary bonus)

Start date: 29.11.21 - please only apply if you can commit to this start date and to the 10 weeks mandatory training.
 
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Whether you are looking for a first job or taking the next step in your career, our global reach offers many ways for you to realise your ambitions.

We’re growing and digitalising at pace and exceeding customer expectations is at the centre of everything we do. Our Customer Service role is all about delivering great service and promoting our digital propositions to each and everyone of our business customers and we’re on the lookout for engaging, confident communicators to join our team and be part of our future. You’ll need to be flexible as we operate a rotating shift pattern and our centre is open between 8am and 8pm, Mon – Fri and 8-2pm on a Saturday. Our opening hours are reviewed on a regular basis and so this is subject to change.

HSBC is committed to and works hard to build a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development and opportunities to grow within an inclusive and diverse environment. We have a strong commitment to sustainability, flexible working and communities around the UK

What will I be doing as a Customer Service Agent.

• You will exclusively be speaking with our commercial customers, supporting them with their everyday banking queries.
• You will be building strong relationships by listening to their needs and delivering solutions that helps to grow their business.
• Promoting and supporting customers to transition to our digital channels.
• Take ownership to resolve customers queries at first point of contact.

Qualifications

What do I need to be successful in this role?       
                             

• We’re looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. 
• A team player that is happy to collaborate with other within their team and outside of their team.
• Business banking and Contact Centre experience are not essential, all you need is customer service experience, we can offer you full training on the job!
• Problem solving skills the ability to think on your feet and create solutions for our customers.
• Willingness to take ownership
• Self-led enthusiasm to grow, succeed and learn - We’re passionate about you and your career, 
• Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.

Our competitive benefits package, includes:

• A discretionary annual bonus
• Bupa healthcare for you and your family worth up to £775
• A market-leading employer pension contribution of up to 17% *
• Life assurance (4x base salary)
• 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
• My Choice – our flexible benefits scheme
• Discount on a variety of retailers through our Perks at Work scheme
• 2 volunteering days a year 

You’ll achieve more when you join HSBC.

So, do you want a career rather than just a job? 
Some of our most successful senior employees started their careers in our Contact Centre.  
So what are you waiting for…get in touch.                         

We really encourage hybrid working, so you have the flexibility to balance work and home life, and the ability to work both, from at home and our new offices in Llansamlet, Swansea.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages.  If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local  law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk: 
Email: hsbc.recruitment@hsbc.com 
Telephone: +44 2078328500
 

Job Field

 : Commercial Banking

Primary Location

 : Europe-United Kingdom-Swansea

Schedule

 : Full-time 

 : 

Job Posting

 : 27-Sep-2021, 16:43:32 

Unposting Date

 : 28-Dec-2021, 04:29:00