Customer Service Advisor

Salary: £17,785, and competitive benefits. We can offer a Flexible Working Hybrid Model

Are you looking for a role where you make a difference to our business banking customers?

If the answer is yes then this is the role for you! Working within our Leicestershire contact centre you will be responsible for supporting our business customers through a variety of tasks such as transactions and providing advice on day to day telephony queries in an in-bound contact centre. 

Understanding our customer and their business needs is essential. You do not need banking or contact centre experience to be successful, through our training programme, we can teach you everything you need to know.

You will have previously excelled in a customer focused role and throughout the recruitment process you will demonstrate your ability to build a relationship and rapport.  

When you join our team, from day one you’ll have access to a competitive salary and benefit’s package, including:

• A discretionary annual bonus
• Bupa healthcare for you and your family worth up to £775
• A market-leading employer pension contribution of up to 17% *
• Life assurance (4x base salary)
• 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
• My Choice – our flexible benefits scheme
• Discount on a variety of retailers through our Perks at Work scheme
• 2 volunteering days a year 
• £17,785 + company funded Employee Assistance Programme and 10% core pension contributions plus an annual discretionary bonus)

Working as a Customer Service Officer you will:

• You will exclusively be speaking with our business banking customers, supporting them with their everyday banking queries.
• You will be building strong relationships by listening to their needs and delivering solutions that helps to grow their business.
• Promoting and supporting customers to transition to our digital channels.
• Take ownership to resolve customers queries at first point of contact

Qualifications

What do I need to be successful in this role?

• We’re looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. 
• A team player that is happy to collaborate with other within their team and outside of their team.
• Business banking and Contact Centre experience are not essential, all you need is customer service experience, we can offer you full training on the job!
• Problem solving skills the ability to think on your feet and create solutions for our customers.
• Willingness to take ownership
• Self-led enthusiasm to grow, succeed and learn - We’re passionate about you and your career, 
• Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers within our contact centres. There will be robust training which will last 10 weeks which you will need to be available for that whole period

*Pension core contribution of 10% on first £20,100 of pensionable salary and 9% on any remaining salary over £20,100 plus 7% matching contributions

HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.