Working with the team who are based in Swansea

When you are working from our Swansea Contact Centre,  you will be part of a team that is able to collaborate, interact and support one another as you assist our business customers adjust to the new normal. Whether you are working from home or working from our office, you will have years of experience around you to call upon for those more difficult problems, and working together in one place enables you collectively to create an inclusive, productive workplace. We offer hybrid working, because we understand you have commitments outside the workplace that need attending.

Working as a Commercial Customer Associate you will:

• Exclusively be speaking with our Commercial Banking customers, supporting them with their everyday banking queries
• Be building strong relationships by listening to their needs and delivering solutions that helps to grow their business
• Be Promoting our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
• Take ownership to resolve customers queries at first point of contact

What do I need to be successful in this role?

• The ability to build a relationship and rapport
• A team player that is happy to collaborate and deliver on common goals
• Practical experience of working in a customer service environment, we will train you on how to operate in our Commercial Banking call centre.
• Problem solving skills the ability to think on your feet and create solutions for our customers.
• Willingness to take ownership
• Self-led enthusiasm to grow, succeed and learn - We’re passionate about you and your career, 
• Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.

Requirements

When you join our team, from day one you’ll have access to a competitive salary and benefit’s package, including:

• £20,500 annual salary
• Hybrid Working
• A discretionary annual bonus
• 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
• My Choice – our flexible benefits scheme
• Discount on a variety of retailers through our Perks at Work scheme
• 2 volunteering days a year 
• 10% core pension contributions
• Bupa private healthcare for you and your family worth up to £775

This is a fantastic opportunity for those of you looking for your first foray into work, or those of you looking for the first step on your career journey. Either way, you will develop skills that will enable you throughout your future career.

The start date for this role is Monday 13th June 2022. The base location for this role is Swansea. Hybrid working options are available following completion of the training period. Our training lasts 8 weeks from the start date. You will need to be available to attend  the training on-site in Swansea, Monday - Friday for 8 weeks but at the end of it you will be in a position to provide first class support to our customers.