Salary: £18,525 per annum

Location: Homeworking initially. Future working will be split between office (Dearne Valley) and homeworking.

Type of contract: Permanent

Hours: Full-time 37.5hrs

Enhancing a customer’s journey with excellent service as a customer service adviser

We encourage diversity and provide a warm, friendly and supportive environment where colleagues are listened to and feel valued. Our vision is to be the No.1 in the UK for Customer Satisfaction – always and we’ll provide you with the knowledge and support you need to help make this happen. We’ll work with you every step of the way to make sure you’re getting the most out of your role. We’ll provide you with the equipment and training you need to get started, however, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.

Job title:

Customer Service Adviser

Job Description:

What you’ll be doing:

• Supporting with inbound calls in a virtual call centre, working from home
• Delivering a service which makes your customers feel valued
• Dealing with a number of customer questions and queries.

What we’re looking for:

• Confidence and the ability to communicate clearly and effectively
• An ability to learn new skills quickly including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• A private home working environment including suitable broadband connection and a quiet space to work.

What’s in it for you?

• A competitive salary
• 22 days’ holiday plus public holidays
• Pension scheme and a childcare scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
   

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.