SUMMARY

Develops and plans business strategies to ensure customer satisfaction is met and customer experience and its highest level.

KEY RESPONSIBILITIES:

-Drive customer experience initiatives in Sales and Aftersales to improve customer service and loyalty-Oversee, manage and implement multiple programs to build a service-oriented culture.-Coach frontline team to provide a first-class customer service experienceHandle the resolution of customer’s feedback and concerns promptly and professionally-Analyze all customer service survey results and implement improvement plans-Manage and control all Sales and Aftersales standards and processes as per JLR and Indera Quality requirements

REQUIRED QUALIFICATION, SKILLS, AND EXPERIENCE

-Minimum Bachelor Degree in Hospitality or any related discipline-Citizen of Brunei Darussalam (local)-3 years of working experience in a related field-Good communication and problem-solving skills-Proficient in Microsoft Office-Class 3 Driving License Please send the application including a covering letter, up-to-date resume, identification (IC), copy of relevant certificates/documents, expected salary, and a recent passport photograph to hrimsb. vacancy@gmail. comOnly shortlisted candidates will be notified