We have an excellent opportunity for an experienced and motivated Customer and Partner Executive Strategy Director. This role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment, while driving high quality results. This role will be in the Industry Solutions Executive Office (ISEO) where each day is different.  As a part of ISEO, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, trust, and our aspire-to culture.

 

Within ISEO, coordination with others will be essential to drive high impact engagements, in both planful and dynamic ways. The role reports to the Industry Solutions Chief of Staff. 

 

One of the top focus areas for ISEO is the IS CVP’s customer & partner engagements that maximize opportunities to empower commercial and state and local government customers to digitally transform their businesses in innovative ways. Within this area of focus, ISEO has the following objectives:

• • Magnify the impact of the Industry Solutions CVP through deep engagement with customers and partners and identify breakthrough opportunities.
  • Generate operational efficacy to facilitate engagements in collaboration with related teams and individuals.
  • Establish a strategic view on customer and partner engagements and orchestrate the prioritization of the Industry Solutions CVP’s time with customers and partner.
  • Design of overall external affairs agenda (including content roadmap and timeline for e.g., speaker engagements, trade fairs, forums, industry committees, etc.)
  • On-demand support of strategic projects

Responsibilities

You will have the opportunity to:

• Maintain and optimize the established customer engagement strategy and execution model for the Industry Solutions CVP - aligned to the team's strategy, goals and objectives. This includes maintinaing and improving the criteria and triage process for directing ownership of customer engagement activities.
• Run the rhythm to support executive sponsored accounts, which includes persisting and improving the current process, solid engagement plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impact.
• Coordinate and manage to closure all customer issues directed towards the Industry Solutions CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing, and summarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues.
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the Industry Solutions CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.
• Maximize customer, partner, and field engagements undertaken by the Industry Solutions CVP during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years’ experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
• 6+ years’ experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
• Experience working with account/sales teams.

 

Additional or Preferred Qualifications:

• Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience OR Master's Degree in Business Administration or related field AND 5+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience.

• 8-10+ years' experience in customer or partner facing roles in field or other sales strategy roles; staff experience a plus.
• Demonstrate a strong understanding of customer interactions, ability to balance customer and internal priorities in proposed engagement strategies that deliver tangible business outcomes.
• Business maturity and experience working with senior executives, and the ability to work independently but seek guidance, coaching and assistance from both direct leadership and the Industry Solutions CVP as needed.
• Understanding and respect for the complexity of a Microsoft seller’s job.
• Ability to keep track of MANY things at once.
• Exceptional messaging and writing skills.
• Superb attention to detail and accuracy in all communication deliverables.
• Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders.
• Strong track record of program management and ability to manage and deliver multiple projects simultaneously, drive strong work-back plans.
• Thrive in a fast-paced, ambiguous, and continually evolving environment with the ability to adapt plans and approaches real-time.
• Understand Microsoft’s commercial business solutions, including customers and the partner ecosystem.
• Willingness to step in to cover for other staff colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio, but that could be stretch assignments and growth opportunities.