More about the role

Here, at New Look, everything that we do is for the love of fashion.

We’ve been bringing the latest fashion to the high-street since 1969.  We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls.  Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.

We invented fast fashion and it’s our colleagues today that continue our journey to create a New Look that everyone loves.

It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you.

We are always on the lookout for talented, passionate people to join our New Look team.

Responsibilities:

Deliver impactful customer and market insight

Translate stakeholder requirements into costed and timed project plans.

Use research and statistical analysis to drive insight out of ad-hoc and continuous research data sets.

Use SQL to perform data discovery & deep dives on internal customer and transactional data.

Embed insight at all levels – telling compelling insight stories and layering in strong strategic thinking – keeping the business data driven and customer obsessed.

Own and manage the CSAT programme building strong relationships with our stakeholder across functions.

Actively facilitate cross-functional working making sure at project brief and debrief stages all relevant stakeholders are involved.   

Manage and prioritising projects/ tasks in consultation with the Head of Customer & Market Insight

Work costs.

About You:

Strong research skills – from questionnaire and sample design to statistical analysis and reporting.

Experience of CX or CSAT research

Statistical analysis: comfortable handling, analysing and interpreting large numeric data sets, and looking for the story hidden within it.  Solid experience in running analysis such as correspondence mapping, correlation analysis, regression analysis and cluster analysis. 

Accuracy: attention to detail when handling and manipulating quantitative data.

Empathy: willing to spend time getting to know our customers in 121 situations in store and other qualitative research scenarios, helping to understand what they want from a retailer like New Look.

Literacy and storytelling: this role includes writing reports and creating insight-led presentations which require strong writing skills, the ability to present data in a compelling way and confident presentation skills.

Teamwork: part of the Insight team who you will work with on a daily basis to meet deadlines.

Resilience: ability to act quickly and juggle multiple priorities

2:1 or First degree in relevant or related research discipline

Ability to use SPSS, Q or similar research statistical software package. 

Advanced MySQL or similar relational database language

Why New Look?

The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look.

We offer training to support you and your career progression, so that you can be at your absolute best.

You’ll also receive these amazing benefits:

• 40% staff discount

• Monthly 25% off  privilege vouchers for family and friends to enjoy

• Quarterly sample sales

• Season ticket loans

Apply now to find out more!