Job description

Customer Identity & Access Management Enablement Lead

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world.

Following extensive investment across our Technology and Digital domains, we are currently seeking an experienced Customer Identity & Access Management Enablement Lead to join HSBC Technology.

Brief overview of the business areas

HSBC is working on a strategic Customer Identity and Access Management (CIAM) programme and is re-shaping the way authentication, digital identity and anti-fraud capabilities are supporting our customer journeys across the globe. In this multi-year programme, HSBC will develop its strategic CIAM capability to be used across all parts of the organisation and in all markets, bringing unification to the security capabilities used on mobile and Web channels. Among others, in this project, HSBC will focus on standardising its CIAM tooling and security APIS, ways of authentication (including password less and biometrics) and on adoption of open industry standards for authentication and federation. In addition, HSBC will consolidate the existing Digital Identity efforts and work on their integration with the strategic CIAM tooling.

What you will be doing;

• Driving creation of the new Customer IAM proposal and strategy in line with business expectations and identified requirements
• Establishing an engagement model with business and technical stakeholders across all GBGFs and across different markets.
• Creating and running (on behalf of the Global Head of IAM) the new CIAM Centre of Excellence for improved governance and to act as a design authority for CIAM efforts across the bank.
• Liaising with numerous stakeholders across to group on different authentication, anti-fraud and biometric efforts
• Forming a unified view and proposal of the Digital Identity efforts across the group
• Engaging with the Group Architecture teams across all GBGFs in the strategic work on CIAM capabilities
• Working directly with the CIAM Programme Manager to drive execution of the newly established global CIAM strategy
• Preparing documents and presentations on Customer IAM and Digital Identity efforts across the bank
• Working with distributed development teams to support the delivery of the new and strategic standardised CIAM capability
• Work with stakeholders across the various business lines to understand the business requirements and translating to technical requirements
• Providing assistance with the end to end process flow documentation for CIAM
• Assisting in preparation of demonstrable journeys on the configured CIAM tooling
• Engaging with vendors of the CIAM, anti-fraud and Digital Identity tooling’s

Requirements

What you will bring to the role; 

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

• Good understanding of the Customer Identity & Access Management (CIAM) domain
• Understanding of strong authentication (MFA), biometric (incl. behaviour biometrics) authentication, password less authentication
• Understanding of Digital Identity and Open Banking as well as new trends in e-banking
• Experience in working with fraud detection and prevention tooling’s; familiarity with emerging technologies such as FIDO2 and Open ID Connect; understanding of authentication on the Web as well as on mobile channels
• Excellent leadership skills and a collaborative and team-oriented mind-set, as well as the ability to

              effectively engage and manage complex relationships with internal and external stakeholders

• Ability to direct the vision, to plan and to drive the execution of complex programmes and model workflows/business processes

This roles base location will be in London or another UK base location, some travel may be required.

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).