Help us lead our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. This is a Customer IAM Manager (Information Protection Manager) position on the Customer Identity Access Management (CIAM) team. In this role, the Manager will lead a newly formed team of CIAM Operations and Support technicians. The candidate in this role will be required to have strong knowledge of Okta, ISAM, Federation, and Multi-Factor (MFA) technologies.

Responsibilities

• Provide operational support for key CIAM initiatives.
• Support the execution of a multiyear IAM strategy.
• Interact with application development teams throughout the enterprise to understand their current initiatives in order drive process and platform improvements.
• Work with application teams to understand Okta integration requirements and evaluate feasibility.
• Assist with proof of concepts to determine solution approach and scope.
• Assist with Okta configuration and test data setup for applications.
• Assist with fixing issues discovered as part of the application UAT phase.
• Assist with promotion of the application configuration (including any customization to the configuration) to production Okta tenants.
• Provide periodic performance reports for review with management on topics related to process improvements, training and quality initiatives.
• Oversee and ensure the effective communication of risks, issues and updates.
• Coordinate & assign activities among team members.
• Report key performance metrics to management.

Qualifications:

• High School Diploma or equivalent or Bachelor’s Degree preferred.
• 8-12+ years of experience in relative field.
• Excellent verbal, interpersonal, and written communication skills.
• Demonstrated ability to prioritize workload and meet project deadlines.
• Ability to adapt to a dynamic work environment and make independent decisions.
• Experience and expert knowledge of Identity as a Service and Federation technologies (Okta, ISAM, TFIM, etc.).
• Experience and knowledge of authentication protocols (SAML, SSO, OIDC, etc.).
• Experience and knowledge of identity stores/directories (AD, Oracle LDAP, AD LDS, etc.).
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Demonstrated skill at creating technical documentation for complex processes and applications.

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.