Position Description

Driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business – in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers.

Position Requirements

The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve.

Position Attributes

During the hours of midnight and 6am, we pay a premium rate of an additional £1 per hour on top of the rates advertised.

As well as a competitive hourly rate of pay you can receive a wide range of great rewards and benefits which can include:

• Free meal whilst working

• Annual pay related performance review

• Employee Discount Card with discounts or cashback at hundreds of well-known retailers

• Private Health Care with AXA PPP after 3 years’ service

• Flexible Scheduling

• Opportunities for training, development and promotion

• 28 days holiday (pro rata for part time)

-GMHC's available