Our Contact centres

We opened our first contact centre in 2010. Since then our operation has grown massively. We are here to support our customers, shops and head office functions. We are integral to the overall performance of the Partnership, handling over 12 million customer contacts per year out of our contact centres in Hamilton, Manchester and Bracknell.  They’re diverse, friendly and energising places to work where we celebrate and reward Partners who are passionate about delivering a memorable customer experience with our Customers. 

Our Partners are trusted to work in a way that offers flexibility to help balance work life with personal life. You can work at home, in the office or a little bit of both. Regardless of where you’re based, we always work together to ensure that work feels welcoming and is a happy safe place to be. 

What you’ll be doing

The role of a customer experience Partner  is fast-paced and varied, so if you’re looking for a job that will keep you on your toes, keep reading!

You could be interacting with our customers via  phone, email, social media or Chat so will need to be an accomplished communicator. 

You’ll be dealing with multiple queries, questions and complaints. The role can be demanding, and at times you’ll face challenging conversations but don’t worry, your determination for resolving complex queries and the training you’ll receive will set you up for success.

You’ll need to be resilient and have great negotiation skills, so that you can resolve knotty and potentially emotive customer queries while protecting our customers, Partners, profit and brand. Always adding value through effective influencing, communication and sharing of expertise.

No day will ever be the same. Regardless if it’s a one off interaction with a customer, or something more involved , you’ll impress our customers and your stakeholders with your professionalism, efficiency and personal touches, building on our strong brand loyalty.

Where will I be working? 

This role is a hybrid role where you will work 2 weeks out of 3 at home, then one week based in our state-of-the-art Contact Centre in Didsbury.

The Didsbury Contact Centre is a modern building set in a beautifully landscaped environment. The park is excellently located for rapid access to the city centre, motorway network and the airport. Located in the trendy South Manchester suburb of Didsbury, which is lively and vibrant with an abundance of coffee shops, bars, and independent retailers to enjoy.

The benefits of working on-site include-

• On-site parking

• Bike Storage

• Shower Facilities

• Modern office space close to local transport links 

To work from home effectively we will need you to have the following:

• A home broadband speed of more than 15mbs (This can be checked via www.speedtest.net)

• A working landline connection (does not need to have an outbound call functionality),that is accessible within 1.5 metres of your working space. If it is further away than 1.5 metres, you would need your own extension cable and any subsequent splitters/adapters

• A WIRED connection to your broadband router either via an ethernet cable directly to the router (class to be provided) or via a LAN over Power adapter set Access to a webcam or camera on laptop/desktop which will be necessary for assessment /interview

• A suitable, safe, private and comfortable working environment to work from home

We’d love to hear from you if you 

• Take pride in making customers happy

• Are a confident communicator

• Are self motivated 

• Are organised and adaptable

• Aren't afraid of a challenge

• Are invested in delivering share goals with shared rewards

• Always treat people with fairness, courtesy and respect, and want to work with others who do the same

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