Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Responsibilities

Develop an understanding of both business objectives and solution environment to build a strategy that helps Microsoft Mission Critical customers operate and optimize their environment 

Review and identify opportunities for growth on customers projects such as deployment, migration, performance tuning, scalability, availability, disaster recovery, and upgrades 

Analyse trends and issues to reduce incidents and develop solutions to meet customer needs 

Leveraging deep technical knowledge, experience and expertise to promptly remove blockers or escalate issues and share customer feedback with Customer Success peers as needed 

Communicate with customers about Microsoft products and manage relationships with those customers, internal Microsoft stake holders and third-party vendors. 

Support a wide variety of activities, including reactive and proactive on-site support services and critical situations in politically hot circumstances. 

Available to work critical cases on a 24x7 basis or through an on-call model. 

Available for travel to a customer’s site and able to work remotely. 

Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping define long term strategic goals.

Daily interaction with other engineers to provide technical action plans or take ownership of challenging issues. (EE, SE, Dev. etc.)

Qualifications

Prior work experience (5-7 years) in a customer service/Consulting roles which involves data engineering/data analytics/data science (required) 

Practical experience troubleshooting and performing root cause analysis on mission critical systems (required) 

The ability to work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus (required) 

The ability to communicate and present to a variety of audiences (required) 

5+ years of experience with SQL Server 2008/2012/2014/2016/2017/2019 products

Experience with DBA, design, Implementation, DB Analysis, SQL performance tuning and optimization on large OLTP/OLAP systems.

Experience in Azure architecture, design, Azure IaaS, Azure SQL Database, Azure SQL Managed Instance, Databricks, Cosmos DB, High Availability, service resilience and distributed systems

Experience in the following technologies is desirable…

Azure Analysis Services 

Azure Data Factory 

Azure Data Lake 

Azure Synapse Analytics

Certifications/Accreditations associated with above mentioned technologies is desirable

Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgement.

Ability to apply product & technology knowledge to improve Microsoft products and the customer experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.