Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

As a Data and AI CE, you will:
• Be part of a thriving practice that's constantly looking for ways to improve our customers’ experience
• Work with customers to identify business requirements
• Optimize customer’s current data solutions and infrastructure
• Take a leadership role on projects
• Mentor other CE to share your knowledge and experience
• Provide the following services:
o Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings
o Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues
o Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery
o Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks)
o Workshops and Trainings: Technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services
Recommended Qualifications and Experience:
• Deep technical or architectural knowledge of at least 2 of the following areas:
o Database administration (preferably with SQL, including Azure SQL) – performance tuning and optimization, trouble-shooting, high availability / disaster recovery, security
o Database development (preferably with SQL, including Azure SQL) – designing and building database solutions (tables / stored procedures / forms / queries / etc.)
o Business intelligence – combining knowledge of SSIS/SSAS/SSRS/Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports
o Advanced data analytics – designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, HD Insights, SQL DWH, stream analytics, machine learning, R server
• Experience with the following technologies:
o SQL Server 2016, 2014, 2012, 2008 R2 and SQL Server 2005
• Experience delivering and/or authoring technical training
• B.E. preferably in Computer Science or Information Systems or equivalent work experience
• Fluency in written and spoken English.
• Ability to communicate with a variety of different audiences and strong presentation skills
• Ability to match technical solutions with customer business requirements
• Ability to lead and motivate technical communities
• Ability to effectively recognize and adapt to change

At Microsoft, we share a passion for technology, customers and our partners. We share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally. We seek out people from diverse backgrounds who exhibit passion, technical competence, and experience in services delivery with complex projects or environments. Experience in this role will provide great opportunities to interact with break-through technologies, collaborate with product development teams and improve future versions of Microsoft products. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.
Microsoft is an equal opportunity employer and supports workforce diversity.

Qualifications

• Experience with the following technologies:
o SQL Server 2016, 2014, 2012, 2008 R2 and SQL Server 2005
• Experience delivering and/or authoring technical training
• B.E. preferably in Computer Science or Information Systems or equivalent work experience
• Fluency in written and spoken English.
• Ability to communicate with a variety of different audiences and strong presentation skills
• Ability to match technical solutions with customer business requirements
• Ability to lead and motivate technical communities
• Ability to effectively recognize and adapt to change

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.