Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.  

  Our team is evolving rapidly to respond to market needs. With that, we would like to hear from people with who like to be challenged, has a strong desire to continually learn and lead our clients on their journey. The core role requires knowledge across the following technologies / areas:  

 Responsibilities

• A ​​​Customer Engineer (CE) in Customer Success is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions.
• It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions. 
• In this role you will build trusted advisor relationships.
• You will be the cornerstone for providing technical guidance and leadership for our customers to help ensure their solutions are optimized, healthy and in line with Microsoft best practices. 
• You will deliver workshops and customer success engagements to accelerate our client’s journey to the cloud. 
• You will contribute to innovation by creating solutions to solve challenges and realize opportunities.  

Qualifications

The candidate will demonstrate the following experience and skills: 

 Professional:  

Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions.  
Proven track record of building relationships with senior IT and business decision makers.  
Ability to explain complex topics in ways that can be understood by technical and business decision makers.  
Analytical Problem Solving  
Value Selling Mindset 

 Technical skillsets: 

Technical and architectural knowledge in atleast one of the following technologies: 

Exchange (Online/2013/2016/2019) and Hybrid Deployment

Microsoft Teams and Skype for Business Hybrid Deployment 

 Preferred (but not a MUST) to have knowledge in any of the below :

SharePoint (Online/2013/2016/2019) and Hybrid Deployment 

Microsoft 365 Security and Compliance (eDiscovery, DLP, MD, OCAS, etc.) 

Microsoft Power Platform (PowerBI / PowerApps / Power Automate / Power Virtual Agents)  

ADFS or other federation services 

Azure Active Directory Connect or MIM 

Enterprise Voice/Unified Communication (SBC, VoIP, PBX) 

Enterprise Networks 

Powershell or Development Skills 

Microsoft 365 licensing plans and features 

 Other: 

Willingness to travel between 25% - 50% domestically  and / or occasionally internationally 

Depending on the COVID 19 Corporate and Country guidelines - currently Work from Home only.
Open mindset to work with different cultures and customers 
Strong Teamplayer 
Fluency in written and spoken German and English. Other languages are a PLUS. 
Ability to communicate with a variety of different audiences and strong presentation skills 
EU Drivers License Class B 

 We would offer relocation assistance to potential German speaking candidates (subject to conditions & holding current valid permit to stay & work in Europe), who are willing to move to Austria.