Customer Engagement- ​Team Assistant​

Role Responsibility

Working closely with the team, the Customer Engagement Team Assistant will provide support across the three pillars of Customer Engagement; VIP, Clienteling and Appointments. The role is cross-functional ensuring all areas are support, running efficiently and effectively through high levels of attention to detail, collaboration and organisation.

As the Customer Engagement Team Assistant, you will:

• Work across and supports the 3 workstreams of Customer Engagement - VIP, Clienteling and Appointments. â€‹â€‹
• Work cross-functionally supporting implementation, co-ordination and administration of Customer Engagement projects​​
• Ensure that the functions they support are running efficiently and effectively maintaining and managing team files, updating key project management documents â€‹â€‹
• Work with the CE managers to ensure activity comms calendars is up to date and to aid where information is incomplete​​
• Carry out research for the CE team, including Comp Shops, regarding new customer communication tools and trends, and present back and feedback research information to the CE team​​
• Support analysing campaign/project performance, making recommendations to the Customer Engagement Managers​​
• Support preparation & testing of monthly VIP newsletters​​
• Communicate effectively with wider stakeholders including L&D, retail, marketing and events regarding CE activity â€‹â€‹
• Administrate recurring Customer Engagement meetings – identifying stakeholders, preparing agendas, effective minute taking, documenting and cascading agreed actions​​
• Perform ad-hoc tasks as required that support with the dynamic nature of the team​​
• Creating a community for knowledge sharing​​

The Ideal Candidate

• Previous administration experience or equivalent luxury coordination/supervision
• Proficiency with Microsoft Office. Salesforce experience desirable​
• Strong written communication and grammar with competent computer skills
• Financially aware and capable to track figures and targets
• Pro-active and able to show initiative suggesting improvements for the customers experience​
• An ability to work individually and as well as part of a team​
• Attention to detail, well organised, a logic thinker and tech savvy
• Good time keeping with ability to work to strict deadline​
• The ability to concentrate for lengthy periods of time
• Flexible in their approach to work

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development