Assessing market trends, quantifying opportunities and developing marketing programs, Field Marketing at Dell Technologies is at the forefront of customer engagement. Responsible for a specific location, department or product, our teams drive marcom strategy – from making budget recommendations to defining roadmaps and informing content themes. Interacting directly with customers and utilizing third-party customer data, they provide Dell’s product marketing and messaging team with game-changing feedback. At the highest level, they develop and drive marketing policies and activities, from market research through brand management and product development to pricing.

Join us as a Customer Engagement Coordinator on our Field Marketing team in Hopkinton, Massachusetts and all remote locations in the U.S. to do the best work of your career and make a profound social impact.

What you'll achieve:

As the Customer Engagement Coordinator you'll join the Field Marketing Team as a highly organized individual with exceptional planning, communication, and orchestration skills. You will help to support in the planning, preparation, execution, and follow-up of customer engagements for the office of the CEO and COO. You'll have interaction with our sales executives and field leadership teams. You’ll work daily with senior leaders and managers across functions (sales, marketing, channels, services) around the world, managing and securing the right customer engagements, creating and executing a comprehensive approach for executive preparation (e.g. meeting brief including scope, talking points, background, prior interactions/engagements), ensuring follow-up actions are collected, and conveyed back to executives and stakeholders.

You will

• Work directly with ELT Program Manager to develop high-impact customer and internal relationships by supporting the Office of the CEO, Office of the COO and Senior Sales Leaders in driving targeted Customer Engagements

• Ensure that teams are fully prepared and briefed for Customer Engagements and updated on all feedback coming from Customer Engagements and that they adhere to customer and executive expectations

• Oversee cross functional work areas targeted to resolve issues raised by customers during Customer Engagements

• Track metrics and create presentations detailing Customer Engagements and customer relations performance

• Balance multiple daily tasks and business projects, identify inefficiencies in processes, and push for improvements

• Support and manage sales enablement activities that help develop successful customer relationships

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Ability to thrive in fast-paced, high pressure environments

• Excellent interpersonal management and communication skills, written and verbal

• Communicate in a clear, concise manner and listen attentively to others

• Strong understanding of end-to-end customer marketing and the customer lifecycle.

• Highly effective amid change and ambiguity

Here’s our story; now tell us yours