** This is an 8-month Fixed Term Contract role

Aviva are currently recruiting for a Customer Communications Consultant to join their marketing department.

The WS&R (Workplace Savings & Retirement) Literature team is responsible for the production of new and maintenance of existing customer literature for corporate pensions schemes.

The Communications Consultant is responsible for ensuring literature is produced and maintained to continue to meet the user’s needs in a compliant and cost-effective manner.  They will ensure existing material is reviewed correctly in the appropriate timescales, ensuring they are written for the customer and stay compliant. 

The Communications Consultant will build a wide understanding of their customers information needs and prioritise efforts to ensure that information is effective for the intended audience.

Duties & Responsibilities:

• Driving the production of new and delivery of communication reviews and amendments for all pensions’ literature – adhering to the regulatory sign-off process; engaging key stakeholders, suppliers and business remit to ensure all materials are compliant, customer focused and fit for purpose

• Ensure the pensions literature suite is actively managed consistently within the agreed tolerance levels and required timescales.

• Support and contribute to the delivery of mandatory and propositional projects impacting on pensions literature with consideration on the wider Workplace and Marketing teams

• Follow the agreed literature review process and project delivery plans, ensuring MI is up-to-date and maintained accurately, raising any risks or issues to relevant stakeholders and project owners in a timely manner

• Facilitate the formal compliance approval process to ensure all literature is signed off and fit for purpose

• Investigate and analyse literature related MI in response to business queries proving support and resolution to stakeholders, with particular focus on business critical and regulatory items

We are looking for someone with the following skills and experience:

• Exposure to working in marketing – ideally Pensions or Financial services background

• Good planning, project management and prioritisation skills

• Track record of delivering a high volume of work to tight deadlines

• Well-organised, able to handle multiple activities and deadlines

• Understanding of print production, communications development and compliance processes

• Demonstrates copywriting skills, attention to detail and proof-reading skills and creative skills in a range of mediums

• Good stakeholder management and ability to communicate well with people at all levels

• Demonstrates good verbal and written communications, influence and relationship building skills

What will you get for this role?

• Salary up to £30,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv a call on 0750 008 7919 or send an email to Guv.johal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.