• Has proficiency through formal training, vocational or technical education or considerable work experience
• Completes work with a limited degree of supervision; regularly provides guidance to others with less experience
• May act as an informal resource for colleagues with less experience

This is typically a job with significantly more authority and responsibility at this job level. It should be selected to recognize differences which are not enough to be represented by a separate job level, such as increased proficiency in skills/competencies to perform responsibilities, greater impact to the business unit, customer, segment, geography, etc. May also provide guidance or leadership to other Associates. 
 
Job Family Group:
Supply
The design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally.  

Job Family:
Customer Care
Is accountable for the overall direction, development and execution of the customer supply chain management function. Manages interface and coordination with all functions, groups and systems involved in the customer supply chain, including planning, internal and 3PL logistics, sales and customer finance. Accountable for developing trends in the industry in order to deliver value in efficiencies and customer satisfaction. 

General Customer Service
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: •Acting as liaison between customers, production and distribution departments related to specific customer orders •Providing technical and non-technical customer support in a walk-in service center

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.