Position Description

This job vacancy is for a Full Time role working a minimum of 32 hours per week. Your hours of availability will need to include being able to work a mixture of evenings and or days both during the week and at weekends.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.

The Restaurant is operated by MLS Operations Ltd trading under the McDonald's name. Currently over two thirds of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be some minor differences between a company and a franchised restaurant which will be explained to you at your interview.

MLS Operations Ltd is owned by Business Franchisee Mark Schweizer. Mark has worked for McDonalds for some 30 years and in 2017 he seized the opportunity to become a Franchisee of 2 McDonald’s in Staines-Upon-Thames. He now owns and operates 12 McDonald’s in and around the surrounding area.

Position Requirements

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.