This is a remote/work-from-home position.  Shifts are 8 hours and can range from 9:00am – 8:00pm EST. 

As a Client Service Representative I, you handle inbound demands regarding account and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.

  Your role:

• Staying organized on email messaging,  emails, and service tickets while responding in a timely fashion.
• Engage customers and determine how to assist them regarding their Nextgear line of credit.
• Answer and effectively respond to inbound phone calls & emails using the tools provided.
• Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
• Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow Supervisor instructions and maintain workflow standards with integrity.
• Attain production and quality goals and metric standards such as quality phone interactions and schedule adherence.
• Adhere to all general company policies and procedures regarding attendance and conduct.
• Be willing, after you are trained to pay it forward, by mentoring your knowledge to others.
• Perform other duties as necessary ability to work a flexible schedule as needed.

Minimum Requirements:

• Highschool Diploma or GED 
• Exhibits ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties 
• Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social-economic levels. 
• Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
• 1-3 years of professional work experience
• You must have high-speed internet available in your home
• Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics

What we look for (preferred):

• College Degree or equivalent financial or automotive industry experience 
• Bilingual