• This position coordinates the movement and completion of Post sale inspections of the two major auctions in the Atlanta market .
• Using the as400 and post sale tracker and completion tools .
• Communicate needs to operations and inspecting departments
• Position reports to mechanic shop 7205 Cambellton road.
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established production guidelines and key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client request

Perform other duties as deemed necessary by management

Qualifications:

• High School Diploma or GED required; College degree preferred (or equivalent experience)
• Minimum of 4 years of customer service experience or the equivalent
• Auction, automotive sales, logistics/transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

• High School Diploma/GED required.
• Automotive knowledge preferred.
• 3+ years Auction experience or dealership experience preferred.
• Valid driver’s license and safe driving record required.
• Effective communication (written and verbal) and interpersonal skills required
• Must be detail orientated.
• Experience in navigating handheld and other documentation devices preferred.
• Motivated to work independently
• Ability to multitask, follow directions and take instruction is required.
• Body, paint, and mechanical repair knowledge helpful. 
• Familiarity with unibody and full-frame helpful.
• Regularly required to stand, walk, talk, and hear.
• Exposure to moderate noise level, may be exposed to fumes and odors.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Ability to engage customers in a consultative manner.
• Solid computer skills, including ability to use Internet and MS Office effectively.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem-solving skills required.