CORE COMPETENCIES

• Customer- Focused mindset with proven ability to respond quickly to internal and external needs
• Good understanding of relevant policies processes and practices
• Effective decision making with strong problem solving skills and situational judgments
• Ability to adapt and support organizational change
• Confident in the use of technology with strong ITC skills
• Ensure a high level of customer satisfaction at all times
• Ability to achieve Targets

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Relevant Industry qualifications, Minimum 1 year experience in a call center is a must
• Excellent Communication skills
• Fluent in Sinhala and English. the ability to type in Sinhala would be an added advantage
• Proven Ability to manage both inbound and outbound sales and marketing initiatives
• Positive Attitude and mindset
• Effective decision making skills
• Handling customer rejections and objections
• Average Knowledge in MS is a must