A great opportunity has arisen to join our small Customer Care team. The role involves responding to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram as well as to customers who contact us via email and over the phone. We deal with a wide range of customer feedback and use it to continually improve our customer experience. We’re also the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation.

Our Customer Care team are available for customer contact via phone, email, social and through our website between 7am-7pm Monday-Friday, 8am-5pm Saturday-Sunday – therefore it’s important that you’re available to work within these times.

Skills

• Most importantly, we’re looking for someone who is friendly, outgoing and passionate about delivering the Best Customer Service
• Previous experience of complaints resolution is desirable, although not essential
• Great attention to detail whilst working at pace and the ability to work under pressure
• Excellent written (with good spelling, punctuation and grammar)
• Professional and polite telephone manner
• Computer literate – with good knowledge of Excel, Word and PowerPoint
• Capable of delivering a creative solution to problem solving

Benefits

• Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
• Your holiday entitlement starts with 4.2 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
• After 6 months service you may be eligible  for our profit share scheme
• You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump sum payment equal to one and a half years’ salary
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

• Share Save and Share Incentive Schemes
• Employee Assistance Programme
• Healthcare Plans
• Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can made your application as quick and as smooth as possible.

Apply now »