RESPONSIBILITIES:

• Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
• Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
• Providing technical assistance to customers placing orders on the website.
• Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases
• Communicating information about the company’s products and services.
• Dealing with written communication through email and post, as well as general administrative duties.
• Accurately recording reasons for customer contacts.
• Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
• Constructively explaining processes and procedures when things occasionally don’t go to plan.