Job Description
Customer Assistant - Backstage - Nightshift - Lisburn
Customer Assistant - Backstage - Nightshift - Lisburn - 22.5 Hours - Permanent
£10.00 per hour + £3.00 Unsocial Premium between 22:00 and 06:00
Template Shift Pattern;
Week 1:
Sunday 21:00 - 05:00
Monday 22:00 - 06:00
Tuesday 22:00 - 06:00
Week 2:
Wednesday 22:00 - 06:00
Thursday 22:00 - 06:00
Friday 22:00 - 06:00
PurposeÂ
- To deliver a great shopping experience for their customers, putting customers before task every timeÂ
- Champion new ways of working within stores through an open mindset and positive attitudeÂ
- Complete tasks and processes that deliver ‘best in town’ standardsÂ
- Serve and sell across all channels brilliantly wellÂ
- Be the voice of our customer to help us continually improveÂ
Key AccountabilitiesÂ
- Serve our customers efficiently and brilliantly well – on the shop floor and at service pointsÂ
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidyÂ
- Skilled to utilise all digital tools and communication channels to do the jobÂ
- Share customer and colleague feedback to help us do things betterÂ
- Share knowledge and experience with colleagues to support others in building skill and confidenceÂ
- Own their own learning & development and proactively access digital learning solutionsÂ
- Know the daily sales targets, priorities, promotions & selling opportunitiesÂ
- Have great product knowledge to sell and recommend our products and servicesÂ
- Proactively engage with customers to understand their needs and make recommendationsÂ
- Understand the store priorities and their part to playÂ
- Complete tasks with pace and in line with SOPsÂ
- Minimise cost and waste through good process practiceÂ
- Follow safe and legal working practicesÂ
Key CapabilitiesÂ
- Understands how M&S operates, its strategy, future and the role they play Â
- Committed to delivering excellent work fast with great attention to detailÂ
- Open to and acts on feedback, asking for this regularlyÂ
- Sets performance objectives for self in conjunction with line manager and in line with business plansÂ
- Takes accountability for planning and managing own work efficiently to ensure objectives are metÂ
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does thingsÂ
- Effective at communicating their intentions to others; ensures communication is clear and simpleÂ
- In control of their own reactions and considers how to share their perspective to create better reaction for teamÂ
- Copes well with change and work challenges and recovers quickly from its impactÂ
- Builds positive relationships by being a good listener and getting to know people by establishing a connectionÂ
Technical Skills/ ExperienceÂ
- Contributing to store sales and cost controlÂ
- Work across the store to get things done right first time within timescalesÂ
- Comprehensive knowledge of customer shopping channelsÂ
- Good level of product knowledge and services across the storeÂ
- Up to date knowledge of the commercial operation and brilliant basicsÂ
- Good level of digital capability and use of digital tools and applicationsÂ
- Understand customer needs and spot selling opportunitiesÂ
- Adapting to changeÂ
- Good Knowledge of VM principlesÂ
Key Relationships and StakeholdersÂ
- CustomersÂ
- ColleaguesÂ
- Store LeadershipÂ
- BIG
Job ID: 90488