Customer Assistant - Visual Merchandiser - Douglas Isle of Man

This position is due to start on 27th March and is a permanent position. A background in a similar role in preferred.

The work pattern is 4 days per week, alternate weekends. 08:30 - 17:00.

The store does require some flexibility to help support business needs.

The advertised rate of pay is also increasing from the 1st April to £10.50 per hour.

Key Accountabilities 

Best in town execution            80% of time spent 

• Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often 

• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks 

• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H 

• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines 

• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints 

• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers 

Develop brilliant people          20% of time spent 

• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas 

• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation 

• Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager 

Academy Visual Merchandisers 

• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard  

• Consistently deliver upper quartile Best in Town standards & VM execution 

• 100% execution of new initiatives  

Key Relationships and Stakeholders  

• Customers  

• Colleagues  

• Store Leadership 

• Wider Visual Teams 

• Regional Manager 

• Visual Lead  

• Visual Support 

• Store and Regional BIG  

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