Purpose 

• To deliver a great shopping experience for their customers, putting customers before task every time 

• Champion new ways of working within stores through an open mindset and positive attitude

 â€¢ Complete tasks and processes that deliver ‘best in town’ standards 

• Serve and sell across all channels brilliantly well 

• Be the voice of our customer to help us continually improve Key Accountabilities

ʉۢ Serve our customers efficiently and brilliantly well Рon the shop floor and at service points

 â€¢ Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

ʉۢ Skilled to utilise all digital tools and communication channels to do the job

ʉۢ Share customer and colleague feedback to help us do things better

ʉۢ Share knowledge and experience with colleagues to support others in building skill and confidence

ʉۢ Own their own learning & development and proactively access digital learning solutions

ʉۢ Know the daily sales targets, priorities, promotions & selling opportunities

ʉۢ Have great product knowledge to sell and recommend our products and services

ʉۢ Proactively engage with customers to understand their needs and make recommendations

 â€¢ Understand the store priorities and their part to play 

• Complete tasks with pace and in line with SOPs • Minimise cost and waste through good process practice

ʉۢ Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, its strategy, future and the role they play 

• Committed to delivering excellent work fast with great attention to detail • Open to and acts on feedback, asking for this regularly

ʉۢ Sets performance objectives for self in conjunction with line manager and in line with business plans

ʉۢ Takes accountability for planning and managing own work efficiently to ensure objectives are met

 â€¢ Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things 

• Effective at communicating their intentions to others; ensures communication is clear and simple

 â€¢ In control of their own reactions and considers how to share their perspective to create better reaction for team 

• Copes well with change and work challenges and recovers quickly from its impact

 â€¢ Builds positive relationships by being a good listener and getting to know people by establishing a connection Technical Skills/ Experience •

 Contributing to store sales and cost control 

• Work across the store to get things done right first time within timescales 

• Comprehensive knowledge of customer shopping channels

 â€¢ Good level of product knowledge and services across the store 

• Up to date knowledge of the commercial operation and brilliant basics

ʉۢ Good level of digital capability and use of digital tools and applications

 â€¢ Understand customer needs and spot selling opportunities 

• Adapting to change • Good Knowledge of VM principle