Customer Assistant -Warehouse Early Mornings-

Customer Assistant -Warehouse Early Mornings-

Customer Assistant -Warehouse Early Mornings-

Job Overview

Location
Kingston upon Thames, England
Job Type
Full Time Job
Job ID
92639
Date Posted
1 year ago
Recruiter
Andrew Skonl
Job Views
599

Job Description

  • Key Accountabilities 
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 
  • Skilled to utilise all digital tools and communication channels to do the job 
  • Share customer and colleague feedback to help us do things better 
  • Share knowledge and experience with colleagues to support others in building skill and confidence 
  • Own their own learning & development and proactively access digital learning solutions 
  • Know the daily sales targets, priorities, promotions & selling opportunities 
  • Have great product knowledge to sell and recommend our products and services 
  • Proactively engage with customers to understand their needs and make recommendations 
  • Understand the store priorities and their part to play 
  • Complete tasks with pace and in line with SOPs 
  • Minimise cost and waste through good process practice 
  •  own work efficiently to ensure objectives are met 
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things 
  • Effective at communicating their intentions to others; ensures communication is clear and simple 
  • In control of their own reactions and considers how to share their perspective to create better reaction for team 
  • Copes well with change and work challenges and recovers quickly from its impact 
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection 

  • Technical Skills/ Experience 

  • Contributing to store sales and cost control 
  • Work across the store to get things done right first time within timescales 
  • Comprehensive knowledge of customer shopping channels 
  • Good level of product knowledge and services across the store 
  • Up to date knowledge of the commercial operation and brilliant basics 
  • Good level of digital capability and use of digital tools and applications 
  • Understand customer needs and spot selling opportunities 
  • Adapting to change 
  • Good Knowledge of VM principles 

  • Key Relationships and Stakeholders 

  • Customers 
  • Colleagues 
  • Store Leadership 
  • BIG

    Job ID: 92639

    Tags

    Customer Assistant -Warehouse Early Mornings-.
    Company Details

    M&S

    • London, England
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