Customer Assistant - Visual Merchandiser- London Colney

• Dress and style mannequins to agreed standard each launch and throughout the season as required 
• Deliver seasonal Window implementation 
• Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy 
• Works alongside C&H colleagues to ensure correct implementation of POS each season 
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
• Skilled to utilise all digital tools and communication channels to do the job 
• Share customer and colleague feedback to help us do things better 
• Share knowledge and experience with colleagues to support others in building skill and confidence 
• Own their own learning & development and proactively access digital learning solutions 
• Know the daily sales targets, priorities, promotions & selling opportunities 
• Have great product knowledge to sell and recommend our products and services 
• Proactively engage with customers to understand their needs and make recommendations 
• Understand the store priorities and their part to play 
• Complete tasks with pace and in line with SOPs 
• Minimise cost and waste through good process practice 
• Follow safe and legal working practices 

Technical Skills/ Experience 

• Comprehensive Styling skills which can be applied across instore visual elements and windows 
• Strong knowledge of Visual Merchandising principles 
• Contributing to store sales and cost control 
• Work across the store to get things done right first time within timescales 
• Comprehensive knowledge of customer shopping channels 
• Good level of product knowledge and services across the store 
• Up to date knowledge of the commercial operation and brilliant basics 
• Good level of digital capability and use of digital tools and applications 
• Understand customer needs and spot selling opportunities 
• Adapting to change 

Key Accountabilities 

Best in town execution            80% of time spent 

• Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often 

• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks 

• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H 

• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines 

• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints 

• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers 

Develop brilliant people          20% of time spent 

• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas 

• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation 

• Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager 

Academy Visual Merchandisers 

• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard  

• Consistently deliver upper quartile Best in Town standards & VM execution 

• 100% execution of new initiatives  

Key Relationships and Stakeholders  

• Customers  

• Colleagues  

• Store Leadership 

• Wider Visual Teams 

• Regional Manager 

• Visual Lead  

• Visual Support 

• Store and Regional BIG  

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