JOB ADVERT

The Role

With the current climate this role will be fully remote.

We’re looking for a highly skilled customer care advisor to join our team. If you thrive on providing outstanding customer service then there could be a place for you in our Customer Services team.

Dealing with a high volume of customer enquiries across telephone, email and social media platforms, our Customer Advisors deal with varied queries from placing and tracking orders, store assistance and complaint resolution.  You will build trust and rapport with our customers by engaging with them in a professional and friendly manner. Doing all you can to deliver an exceptional experience and help to build trust in our brand.

This is a fast-paced role, that needs you to be able to adapt when we are in our peak weeks. Especially during our Back to School period when our advisors can handle 1500+ calls per day.

You will be tasked with successfully responding to all our customers’ queries, recognising recurring trends and working with your team to improve processes and drive customer excellence.

About you

The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality, driving satisfaction. They will also be experienced within sales, as the opportunity to promote company products and service propositions may arise. The most successful advisors have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

We are looking for people with a strong customer service background, experience within a contact centre would be an advantage. However, your passion for people and work ethic will be as important as your experience.  Having the ability to think on your feet, remain calm under pressure and use numerous software packages across multiple platforms is a must.  In return, you will receive excellent training whilst being coached and mentored to develop your career within Clarks.  You will be happy working as part of a busy and sociable team where you can make a real difference, enhancing the online and high street shopping experience of the millions of customers who visit Clarks every week.

What you’ll need

We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 10Mbps Download and 4Mpbs Upload.

A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.

In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.

Underpinned by a rich heritage and strong values, Clarks is a leading global footwear brand serving millions of consumers across the world, operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 6,000 employees across the world.

In February 2021, Clarks entered a new chapter in its history as it formed a partnership with LionRock Capital, positioning the iconic footwear brand for future success as it enters its third century.

www.clarks.com www.clarks.co.uk

The benefits

We’ve already told you about the degree of flexibility you’ll enjoy as a valued addition to our business – but that’s just the start. As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of other benefits. And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.

We love hearing from great people

Visit us at clarksjobs.com, follow us on Twitter and become a fan on Facebook. Just look for @JobsatClarks

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender  reassignment