Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most?  We are looking for people who truly care and are driven to give it their all every single day. People like you!

 About the role

You will be answering inbound calls to support and guide our corporate customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

The skills & experience we’re looking for

• Excellent communication skills
• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
• Be a good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way
• Be meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
• Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role:

• Excellent starting salary of £19,700 (pro rata) with annual performance related bonus and pay review
• 25 days holiday days (with flexibility to buy or sell up to 5 days) plus bank holidays pro rata
• Up to 14% pension contribution and optional share save scheme
• Savings from 100s of retailers through MyAviva extras
• Up to 40% discount on Aviva products such as car insurance, house insurance and more