ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Custodial Account Supervisor

Education

High School or GED

Career Level

Experienced (Non-Manager)

Category

Supervisory

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

N/A

Job Description

Responsible for Educational client facilities and personnel under his / her supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our Clients. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized. 

Essential Duties

• Communicate effectively with employees and clients to ensure fulfilment of contractual obligations, performance and quality requirements. 
• Maintain positive relationship with client representatives. 
• Control cost to ensure profitability of area of responsibility. 
• Ensure clients receive accurate invoices in a timely manner. Follow-up on payment of all invoices. 
• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards. 
• Ensure that onsite cleaners are properly trained and understand their assigned duties. 
• Monitor compliance with contractual and regulatory requirements in area of responsibility. 
• Ensure that any injuries, incidents, accidents, etc are documented, reported and processed appropriately. 
• Monitor safety program within area of responsibility and communicate with EHS Manager and Risk Manager on a frequent basis to ensure compliance with all Company safety standards. 
• Establish and maintain effective communication and working relationships with co-workers, managers, and Client, etc. 
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. 
• Miscellaneous duties as assigned. 
• Perform other duties as assigned. 
• Job duties may be modified at any time.

Minimum Requirements

• Associates degree is preferred or equivalent work experience.   
• Minimum of three (3) years of supervisory experience in a service/customer-oriented environment. 
• Knowledge of Microsoft applications and working knowledge of a computer (email, report generating, etc.)
• Bilingual (English and Spanish) is preferred but not required
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.