The Customer Order Resolution Coordinator will be an essential member of the Operations and Inventory Control Teams responsible for the returns from customers. . He/she will be accountable for achieving these goals through the research and resolution of customer returns in a timely manner. Position will be responsible for managing and driving efficiencies within the Customer Returns area.

Job Functions

 • Conducts investigations into Customer Order discrepancies

• Customer Order research and resolution including bin checks, GWPs and no cost replacement requests

• Problem-solve with a customer service mindset maintaining Belk’s customer service standards

• Perform root cause analysis and develop analytical tools to improve problem solving processes

• Provide consistent and timely communication with Operations and Inventory Control Managers

• Promote a culture of continuous improvement, with a can-do attitude

• Ability to plan and prioritize, multi-tasking as necessary to meet customer demand in a fast-paced environment

  • Trained in all areas: Returns, Cubiscan, VAS, etc.

• Other duties as assigned

Knowledge & Skills

• Data entry experience in a Windows-based or AS/400 operating system

• Shipping experience via 2nd party delivery (UPS, FedEx, etc.)

• FC DC or retail inventory management experience with strong detail orientation

• Good interpersonal skills, effectively being able to communicate with other individuals

• Self-motivated with a passion for driving results and achieving success