ABOUT THE JOB

• You’ll provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
• You’ll ensure that all forms of contact – such as phone, email, chat, social – are handled quickly and with a friendly ‘can-do’ attitude whilst exceeding performance targets
• You’ll work closely with teams from across the business as the ‘voice’ of our customers, and actively suggest recommendations for change
• You’ll ensure you are up to speed with our product, sharing your own stories and using your initiative to ensure you are an expert in our holidays
• If things don’t go to plan, you’ll be confident to discuss, investigate and resolve any question or complaint.
• You’ll enjoy change and challenges; taking on tasks to help out where needed

ABOUT YOU

• Be a keen skier or snowboarder with expert knowledge to share with our customers
• Have a passion for delivering service and results
• A great listener and a highly effective communicator
• Love learning new skills and you want to work in tourism, although travel experience is not essential
• Chatty and personable – you build rapport quickly with customers and colleagues
• Can think on your feet and don’t shy away from dealing with customers in difficult situations
• Ability to use initiative to proactively spot and resolve potential problems
• Confidence to handle multiple contacts and administrative tasks whilst complying with procedures 
• Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance
• Willing to adapt to regular business change and new technology  

ABOUT THE OFFER
 

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Discovery day – time to spend working at a local charity or community
• Pension scheme, life assurance and options to buy shares

TUI is the leading tourism business and our vision is to make travel experiences special. To fulfil this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.