What’s the role about?

We have two exciting permanent opportunities within our CRM & Loyalty Operations team at Waitrose as Operations Manager.

Responsible for the task management of several CRM & Loyalty campaigns and Partners, channel and agency ownership and continuous improvement and optimisation of Waitrose CRM Channels.

This role would suit someone with previous experience working with Salesforce Marketing Cloud, end to end management of Coupon at Till campaigns and/or experience in campaign audience selection using campaign management tools such as SAS 36 and CI Studio.

What will you be doing?

You will be managing the implementation of our CRM & Loyalty strategy and propositions, working with peers to curate the most customer satisfaction and long term customer value.

You will be managing the successful implementation of multiple campaigns across multiple channels, including Email, SMS, Push and offline channels such as Direct Mail.

People managing/task managing a team of skilled and passionate CRM & Loyalty Partners

Be the team's subject matter expert in either Salesforce Marketing Cloud or audience selection and Coupon at till campaigns. 

Why do our CRM & Loyalty team members love working for us? 

"Being part of the CRM team at Waitrose allows you to become involved and learn so much about all the diverse areas of the partnership from the my Waitrose loyalty scheme to pan-partnership projects with John Lewis. You work across campaigns in every marketing channel for different pivotal moments in the marketing calendar, so no two days are the same. Everyone is keen to expand their knowledge and every partner helps enable each other to do so, meaning you are constantly learning and developing your skill set" - Charley Howell, CRM, & Loyalty Operations Manager

What you'll have 

• Experience in managing and delivering multiple CRM and Direct Marketing campaigns across online and offline channels.

Plus

• Experience in using and working with Salesforce Marketing Cloud,specifically automation and journey builder, email content creation and Data Extracts and SMS.

And/or

• Experience in using HTML, AMPscipt and/or SQL coding languages for campaign audience selection

And/or

• Experience in managing and delivering coupon at till marketing campaigns

What else could you bring?

• Salesforce Marketing Cloud Admin Certification

• Extensive experience in SAS 360, SAS EG and CI studio

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.