What you’ll be doing:

• Credit Management of various customers as determined by the Manager

• All customer communications to be accurately recorded in accounting software

• All invoice queries to be recorded in accounting software and escalated to the business units for resolution

• Hold conference calls with internal stakeholders to discuss any issues relating to collections

• Work to specific individual and team KPI’s and objectives

• Send reports on debtors to various stakeholders including Divisional Finance Directors

• Escalate any legal cases to solicitors in line with Credit Policy

• Visits to clients and/or business units when necessary

• Reconciliation of customer accounts and unallocated cash balances to ensure ledgers are accurate

• Perform credit checking where required

• Assist with bulk dunning processes when required

• Any other Credit Control related duties required

What we’re looking for:

• Previous experience within a busy credit control department and will understand the qualities to makes a successful team.

• Possess excellent interpersonal communication skills. Ability to build effective working relationships with both customers and colleagues and are organised and proactive in their approach to their role.

• Possess a confident, positive attitude and a can-do approach to this important role.

• Computer literate with good EXCEL skills, preferably to Intermediate Level. SAP experience is desirable.

• Able to adopt a flexible approach. The areas of responsibility may change over time as the team establish a presence in line with newly formed target operating model. The expectation is the ledgers will be molded to compliment the offshore credit control team in order to maximise cash collections.

About Capita/Group Finance

Our Finance Function is one of Capita’s central corporate functions and is supporting the financial needs of the business. Our teams are creating smarter, faster financial processes across a complex organisation to ensure consistency with training, technology and knowledge sharing. We’re providing clear insight to teams across the business and empowering them to make effective, meaningful decisions. Join us and discover better as you build a stronger financial future for Capita.

Don’t forget, you’re part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What’s in it for you:

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.