About the job

Summary

Overview

Counter Fraud, Compliance and Debt (CFCD) is the directorate within the Department of Work and Pensions, which tackles fraud and error, and deals with the resulting debt.

In Fraud, Error and Debt (FED) Strategy, Implementation and Assurance, we provide the strategic direction for DWP to tackle FED, and ensure the different Groups and Directorates in DWP are doing enough to tackle fraud and error through their own operation, or through policy, or service design. Our relationships are many and complex, cutting across both stable and volatile areas with much business change, as well as across Government.

We are expanding the team to introduce a second Operational Strategy Grade 7 team manager due to the scale of work involved in supporting and steering the benefit processing teams in driving forward the delivery of their FED Strategy reduction plan.

This exciting and challenging role has a strong emphasis on building collaborative relationships, in-depth analysis, and creative thinking. You will diagnose problems and develop solutions, in an ambiguous, dynamic environment. If you enjoy driving innovation, and are undaunted by unknown parameters, this could be the role for you.

CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences.

Please refer to the Supporting Document attached which contains Job Description, Terms & Conditions and Welsh Advert Content

Job description

What are my responsibilities?

• Leading your team in working with stakeholders in identifying areas of fraud and error losses and their root causes and driving work to identify solutions.

• Working at pace with colleagues from operational, analytical and policy teams leading the implementation of FED individual benefit strategies, addressing the immediate risk types, identifying new and emerging risks and promote the strategic improvements to reduce fraud, error and debt and meet Departmental strategic objectives.

• Leading work to devise coherent plans for tackling losses and driving delivery, including a requirement to input into the coordination and management of fiscal events in terms of DWP’s approach to tackling fraud, error, and debt.

• Ensuring your team plays a key role in engaging with external stakeholders i.e. NAO, supporting them in understanding key areas of loss, but also ensuring we act upon their feedback and link that into activity to address root causes of loss.

• Taking a lead role in engaging with colleagues in other strategic teams across DWP on aligning strategies.

• Producing briefings, presentations, and submissions for senior audiences, and presenting with impact.

• Representing FED at senior working groups or governance forums.

• Line management of a team of strategy team members at Senior and Higher Executive Officer level.

Responsibilities

Person Specification

What we are looking for:

In strategy, the responsibility is for managing complexity in a very dynamic environment, where you will often need to apply your skills and experience into diagnosing business problems, and then form coalitions and virtual teams around solving them, often working with very senior stakeholders to do so. There is a high sense of exposure and vulnerability from working in a very ambiguous environment.

Is this you?

You are sometimes frustrated by the confines of present-day business and the slow pace of decisions and change, but you channel this into ambitious thinking about a better DWP in the future. You see ambiguity as an interesting and compelling challenge, not daunting, because the absence of precedent is exciting, rather than stifling, as it allows you to think creatively. You enjoy taking big and confusing issues and making them simple, and you do this by using thinking techniques and engaging the right experts to help you diagnose the business problem and arriving at solutions. You do this responsibly and use evidence and clear thinking to bring people with you and build coalitions around an idea. You are not protective of your work and invite it to be challenged to make it robust – you deliberately ‘work out loud’ with your colleagues. You have the confidence to make considered decisions which are backed up by evidence, and you can explain your reasoning. You welcome the opinions of others and are fully aware of the implications of DWP reputation in making sound decisions. You will be an opportunistic ambassador for FED, you will believe in what we do, and you can influence at the appropriate moment with good effect to really make things happen.

Key Criteria

You will need to be able to:

• Develop an understanding of the strategic context for fraud, error debt in DWP and wider government, and ensure that context is considered as part of solution design

• Collaborate: quickly identify the right stakeholders to be able to understand an individual issue in detail, be able to collaborate with them on complex work and maintain those relationships.

• Be comfortable working with uncertainty, where there is no precedent or existing procedure and be confident resolving ambiguity.

• Identify a business problem and its root causes, identify, or design a solution and put together a business response.

• Interpret complex information from many sources and come to conclusions.

• Prioritise conflicting demands on time.

• Use tools and techniques to (for example) horizon-scan, problem-solve, facilitate workshops, process design etc.

• Quickly grasp the purpose of a process and apply to a variety of scenarios to ensure that risks are identified and mitigated.

• Influence and build consensus around our business and be able to link them into a persuasive future vision.

• Draft high-quality briefings and submissions, with a compelling and persuasive style, tailored to your audience.

• Present yourself in senior meetings as a capable, knowledgeable, and reassuring outward face of our organisation

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Working Together