Overview and Responsibilities: Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfil its stated ambition of being earth’s most customer-centric company. Its massive worldwide network of fulfilment and customer service centres delights customers around the world, both directly through Amazon and on behalf of merchants on the Amazon platform. Today, Amazon’s rapidly expanding consumer product range offers books, video games, consumer electronics, apparel, jewellery, grocery and Amazon Kindle among many others. Amazon’s presence in Europe is growing fast and now includes the UK, France, Germany, Spain, Italy, Czech Republic, Poland and Luxembourg with customers across all 27 European states, offering millions of products and a long term vision to allow every consumer to find anything they want to buy online backed up by outstanding customer service.

If you thrive in a challenging and fast-paced environment, this is the place for you. The person in this role must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels. You'll need excellent communication, professional interpersonal skills, and the ability to function in an innovative environment. You'll need strong analytic skills and the ability to translate your clients' business plans and goals into the human resource capabilities needed to achieve outstanding results.

Amazon is seeking an exceptionally talented, innovative, extremely hands-on, customer-obsessed HR leader with a passion for establishing and developing first-class HR strategies to join our highly professional HR department.

Key Responsibilities:
This role will support the Corporate Operations and FC Support Function leaders across Europe, comprising several hundred people; responsible for all aspects of the HR service to their clients. Ensuring outstanding customer focus by delivering value-add, best in class HR support to internal customer groups across Europe:
· Own and manage the relationships with client group business leaders, including Directors.
· Develop and own the delivery of the strategic HR plan for each business supported, ensuring consistency with EU and global HR goals.
· Act as a consultant to your client groups and provide input on the HR implications of strategic and operational decisions and plans, acting as an integral member of each group’s management team.
· Maintain a strong focus on employee relations, performance management, engagement and retention activities, including an understanding of compensation and benefits and development activity.
· Support and develop line managers in driving a performance culture through coaching, facilitating talent assessments and succession planning meetings.
· Provide expert input to your client groups as well as the HR team in terms of employment legislation, policies and practices.
· Support the design and delivery of appropriate training and development programs.
· Deliver on business-critical HR related projects
· Ensure alignment of HR related programs by partnering with peers and colleagues in Seattle and other EU locations and also across both the Operations and Corporate business units.

Successful candidates will demonstrate:
· The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of Commercial HR within the company
· A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employee and corporate group to ensure a high level of employee engagement
· Proven knowledge and practical application of EU HR practices and employment laws
· Experience with rapid and complex changing work environment
· Coaching and mentoring experience at management level
· Success in creating and driving effective development, employee relations, retention and reward programs
· Will be an enthusiastic team player with a strong drive to create a positive work environment
· For us, the Culture fit is non-negotiable - you will have high energy and flexibility, fantastic communication skills and huge amounts of drive
· You will be comfortable with high volume workload and not be afraid to "roll up your sleeves"
· You will have a strong solutions focus and be comfortable working in an environment which demands strong deliverables.
· Ability to identify problems and drive appropriate solution.
· Strong internal and external customer service focus
· Ability to develop strong working relations at all levels
· Talent to manage multiple priorities simultaneously; orientated on results - while retaining all relevant information
· Bias for action, strong work ethic, and desire to achieve excellence
· Excellent organisational and interpersonal skills In return, we will offer you an attractive package including base salary, stock units, and other excellent benefits including healthcare. You will also have the opportunity to develop a rewarding career with one of the world's leading online retailers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

BASIC QUALIFICATIONS

Experience of operating as a strategic Business Partner with demonstrated success in meeting exceptionally high standards in a high volume, fast-paced, hands-on environment
· Bachelor's degree in business administration, Human Resources or related field is required
· Fluency in written and spoken English essential
· Expertise in European employment law
· Demonstrate ability to motivate others and influence work behaviours
· Proven ability to prioritise, meet deadlines, make best use of limited resources
· High dependability – be there to support the business
· Decision Making/Complex Problem Solving- proactively gathers the right data from appropriate sources; conducts root cause analysis; refers to long term plans and goals; acts decisively, promptly and confidently; complex analysis
· Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment
· Negotiation and influencing skills; able to listen to and persuade others based on sound logic
· Proven presentation and communication skills

PREFERRED QUALIFICATIONS

Preferred Qualifications:
· Additional fluent European languages