Performs various activities for contract preparation and execution.

Job title:

Contracts Co-ordinator

Job Description:

Becoming a Contracts Coordinator with Capita IT Services – Based in Tannochside

We’re supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we’re currently only recruiting for essential roles during this time. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

The Contracts Co-ordinator role requires a strong minded focused individual with a proven track record in understanding and appliance of support/service renewals. It is essential that the candidate can demonstrate an excellent working knowledge of MS excel.

What you will do:

• Define the most appropriate and effective support solution for the CNSV support base.
• Identify data discrepancies, within the contracts management data set
• Analyse areas of risk regarding data integrity and support implementation
• Define and implement a plan to address high risk areas.
• To forecast and escalate key focus areas on the Cisco PMC where we are reporting deficient to the targeted financial forecast.
• Ensure smooth transition of customers into support from sales and projects
• Maintain accurate databases on all customer support contracts.
• Ensure continuous service of contract renewals.
• Submit associated contract documentation to end users.

Your experience will include:

• Assisting the Head of Contracts Management, you will undertake the following duties:
• Undertake the onboarding of support contracts which will result in the defining of support strategy
• Responsible for checking the accuracy of existing contract records on Salesforce against original contract, where necessary amending data to match original deal terms.
• You will work with Finance and/or Legal contacts where appropriate to resolve data queries, whilst liaising where necessary with agents and operators requesting company data ensuring company records are up to date on Salesforce.
• Maintain accurate contract information on the billing database system
• Calculate invoicing co terminus values and increases as required
• Engagement with customers to obtain purchase orders prior to invoicing
• Administrate termination of contracts, ensure no impact to the PMC rebate Programme. .
• Monitor support costs to ensure contracts continue to be profitable for Capita. Notify stakeholders if this is not the case.
• Check for ‘go live’ notifications from vendors, and update the database as required.
• Update and maintain records of vendor support purchased for customers, and share this information, as appropriate, with relevant stakeholders.
• Work closely with all Service teams to ensure new customers transition into support effectively.
• Identify any underperforming vendors.
• Deal with support queries as and when arise from Service Desk, AMs, PMs and engineers.
• Identify any underperforming vendors.
• Hold weekly meetings with key vendors on progression of renewals and discuss any queries or escalations

About Capita IT Services

Capita IT Services are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day’s holidays, pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.