Job Description Summary

A brand new opportunity has just arisen in our growing call centre operation here with Capita for Customer Service Collections Agents / Advisors. This will be working on our high-profile Stirling Park contract so you will be given the opportunity to make a real difference in this role.

Handling inbound and outbound calls, you will be responsible for professionally negotiating payment arrangements and settlements on behalf of our clients. You will also manage your own portfolio of accounts, making appropriate recovery and legal action decisions where appropriate.

Salary: £18,525 PA per annum + Performance Bonus Scheme

Contract Hours: 37.5 hours per week – Permanent Full Time Position (Shift Rota will apply)

Location: Kilmarnock Town Centre (Potential for future home working)

Job title:

Contact Centre Agent

Job Description:

What you will do:

• Help customers arrange repayments via inbound and outbound calls.
• Treat customers fairly, consistently and with empathy whilst also negotiating acceptable re-payment terms for outstanding debts.
• Autonomously manage your own accounts and recovery whilst working towards achieving a personal bonus.

Your experience will include:

• Excellent call handling skills
• To be quick and effective at building trust and relationships.
• The ability to work under pressure in a fast paced environment.
• To be comfortable working towards targets and KPI’s.
• A good knowledge and understanding of GDPR.
• A determined and positive attitude with good work ethics

About Stirling Park

At Stirling Park, part of Capita Enforcement Services, we’re shaping the future of debt collection. We use real-time information and advanced technology to handle debt collecting on an individual basis. Our teams are working with public and private sector organisations including Local Authorities, Local Government Departments, Banking, Legal and Financial Institutions. Join us and discover better as you help to protect organisations from the impact of debt

 What’s in it for you?

• A competitive basic salary.
• 32 days holiday with the opportunity to buy extra leave 
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Performance Bonus Scheme
• Shift Patterns within the hours of Mon-Thurs 8:30am-8pm, Friday 8:30am-6pm & Saturday 9am-1pm
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.  

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.